Features
Unlike other technical support services, we don't just shuffle callers around. Our technicians are trained to handle problems from many different sources - because that's how technology works in real life. So whether the problem is with the operating system, a piece of software, an accessory or even the cord in between, our Help Desks deliver full coverage on any scale.
Help Desk Service coverage includes:
» Windows (including Vista!)
» Office suite applications (Outlook, Word, Excel, PowerPoint)
» Many Real Estate Specific applications (e.g. Top Producer)
» Major hardware, like printers, cd-burners, and scanners
» Digital cameras
» Blackberries, Treos, PDAs and tablet computers
» Desktop publishing software
» Internet tools, browsers, antivirus, email programs, pop-up stoppers, etc.
» and many more everyday applications that businesses rely on to stay productive
More than technical support, too!
Our services include much more than just support. We become a technology resources for your company, with everyday features like:
» Buyer Advisor: Ask any of our experts about choices in laptops, smartphones, software and more - before you buy one. We don't sell any of them - so our advice is objectively based upon research, reviews and feedback from the thousands of people we serve every year.
» TECH Tab: We provide every client with access to our online resource center for on-demand service 24/7 including product reviews, articles, how-to guides and links to important news, updates and emerging trends in technology and real estate.
» TECH TIPS Newsletter: Each week our TECH TIPS e-Newsletter provides your company with ideas and techniques they can use to work smarter with their everyday applications. From shortcuts to internet resources, the TECH TIPS e-Newsletter keeps your company informed on a regular basis.
Benefits
» Provide greater coverage to your staff and agents
» Reduce costs by keeping support staff costs low
» Combine support services with knowledge services such as TECH TIPS and TECH TAB resource website
» Recruiting value by offering support services that differentiate your company
» Focus existing IT staff on internal company projects while our help desk handles the day-to-day needs and issues
Or Email: ddeveau@matthewferrara.com
